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We hope you'll find our website easy to use but, just in case you have any questions, here’s some useful information about Clothing at Tesco.


See our online guide

Products

Payment

Clubcard & coupons

Managing your order

Deliveries and store location

Terms and conditions

Returns and refunds

Technical help

Useful links

Getting started



1. How do I register with Clothing at Tesco?


When you visit Clothing at Tesco you’ll see a link near the top of the page that says Sign in|Register . If you follow that link, you’ll be prompted to enter and confirm your email address, you will then be prompted to give information about your name, address and your Tesco Clubcard number. If you don’t have a Clubcard you can pick up a temporary card in store and contact our Clubcard helpline online or by phone to register this for you. Follow the instructions and complete the form. You’ll receive a confirmation email very shortly at the address you registered with the Clothing at Tesco website.

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2. How do I search for products?


There are many ways to navigate the Clothing at Tesco site and find the items you need.

Keyword Search
You can use the search box and type in keywords that relate to your product, like ‘red dress’ or ‘baby’, or a brand, like ‘Florence & Fred’ etc. Some words may result in a lot of matches so to produce more helpful and precise search results, try adding in an extra word or two. For instance, instead of typing in ‘dress’, try typing in ‘black silk dress’.

Category Search
Alternatively, go to the Clothing at Tesco homepage and select the category of the product that interests you, for example, ‘Womens’. You can either click on that heading or hover over the link for a drop-down menu to appear that will allow you to select a more specific category, for example, ‘Dresses’. Within the category you want, you can look at the menu on the left hand side of the page and filter products by price, brand and so on, depending on the category you've selected.

Style Reference Number Search
Another option is to enter the product's style reference number into the search bar at the top left of the page. This will take you directly to the product details page you want. You will find the style reference number on the clothing tags and on our leaflets and posters.

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3. I’ve forgotten my password?


Don't worry, if you’ve forgotten your password , we can always send it to you. Just submit your email address on the Forgotten your password link on the Sign in|Register page and we'll send you your registered password within a couple of minutes.

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4. I’ve been locked out of my account.


We’re sorry that you’ve been locked out of your account; you may have entered an incorrect password too many times. Just call 08450 755 000 and our team will be happy to re-set your account.

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5. How can I change my personal details?


It’s easy to edit your personal details. Just visit My account where you can edit your contact details, preferences, Clubcard number and other information.

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6. How do I use the accessibility functionality on the Clothing at Tesco website?


Tesco.com is committed to providing you a website that is accessible to the widest possible audiences. Please see our Accessibility information about the Tesco.com site, how to change how it looks and tips for people using screen readers.

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Products



7. Are all products in Tesco shops available to buy online?


Our website has the largest range of Tesco Clothing as well as a number of internet exclusives. For our value and basic ranges such as underwear sets, please visit our Store Locator where you can select your nearest clothing store to access the basic range.

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8. Can I reserve products for pick up in store?


Currently you cannot reserve Clothing at Tesco products in store to be purchased at a later date.

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9. An item I want is unavailable. How can I find out when it comes back into stock?


If an item is out of stock the website will be updated as soon as stock is available. Unfortunately our Customer Service Centres do not hold any stock information

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10. Where can I get a clothing catalogue?


Thank you for your interest, to allow us to constantly refresh the website we will not be issuing a catalogue. You can sign up to our emails to be the first to hear any news about Clothing at Tesco.

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Payment



14. How can I pay for my purchase?


You can pay with Mastercard, Visa, Solo, Maestro, Switch or Delta debit card, American Express & Clubcard plus credit card. If for any reason we can't deliver an item to you that's already been paid for, we will give you a full refund as explained in our refund policy. For enhanced protection when shopping online, Clothing at Tesco is now using 3D secure, the Verified by Visa (VbV) security programme from Visa and the SecureCode system from Mastercard. VbV and SecureCode allow you to create your own personal password to use as an extra security measure for any online Visa or Mastercard payments you make. Please check the Visa or Mastercard websites for more detail at www.visa.com and www.mastercard.com/uk. Alternatively, please phone your bank for more information and assistance.

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15. What’s 3D secure?


3D Secure stands for 3 Domain Secure. It is a new technical standard developed by Visa and MasterCard and is designed to prevent online credit card fraud. Card holders who have registered for Verified by Visa or Mastercard SecureCode will have to enter their password to validate their identity whenever they make a purchase. Please check www.visa.com or www.mastercard.com/uk for more details. Alternatively, please phone your bank for more information and assistance.

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16. When is my credit / debit card charged?


After an initial security check has been successful, your full order payment is normally reserved within five or ten minutes. These reserved funds are then charged when we dispatch your order. If there are problems with your payment there may be a delay processing your order. If we are unable to successfully process payment your order may be cancelled, however you will be notified of this via email or phone.

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17. I'm having problems ordering because of Verified by Visa, MasterCard SecureCode or other payment issues.


If you are having any payment problems such as using Verified by Visa or MasterCard SecureCode please contact your card issuer directly for more information.

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18. How do I get a VAT receipt?


Please Note: You’ll receive a order summary note with your order which can be used for any further correspondence with Clothing at Tesco. If you require a VAT receipt for claiming back business expenses, please follow the instructions below. The VAT receipt will normally take up to 14 days to arrive (usually by email). To request a VAT receipt, sign in to My account where you can click on Request a VAT receipt from your account homepage.

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19. How do I register my Clubcard details?


It’s easy to register your Clubcard details on Clothing at Tesco, just sign in to your account and click on ‘Edit your profile’ to amend or add your Clubcard details. You must use a valid Clubcard number when entering your details on the Clothing at Tesco website. We will not be able to offer Clubcard points or promotions on an invalid Clubcard.

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20. How do I use my Clubcard coupons and eCoupons?


Unfortunately, you cannot redeem your Clubcard vouchers on the Clothing at Tesco website, however you can use eCoupons, Clothing Clubcard online coupons that appear in your Clubcard statement. For help or if you have any questions, call the Clubcard rewards helpline on 0800 011 3039. For more information on Tesco Clubcard and full terms please visit http://www.tesco.com/clubcard or call our dedicated Clubcard number on 0800 59 16 88. The Clubcard helpline is open 9am to 8pm Monday to Friday and 9am to 5pm on Saturday.

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21. I forgot to use my new eCoupon/Clubcard coupon.


Unfortunately, we’re unable to add eCoupons/Clubcard Coupons to your order after it has been submitted. However, you can still use your eCoupon/Clubcard coupon on your next order, provided the expiry date is still valid. For more information on Tesco Clubcard and full terms please visit http://www.tesco.com/clubcard or call our dedicated Clubcard number on 0800 59 16 88. The Clubcard helpline is open 9am to 8pm Monday to Friday and 9am to 5pm on Saturday.

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22. My eCoupon/Clubcard coupon hasn't worked.


If you’re using a eCoupon/Clubcard coupon for extra points promotions this will show on your next Clubcard statement. If for any other reason your promotional savings are not shown on your order confirmation, please contact Customer Services on 08450 755 000.

Our Customer Service centre is open:

8am to 11pm Monday to Friday
8am to 8pm on Saturday
10am to 6pm on Sunday

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Managing your order


1. How do I know if my order has been received?


If your order has been received you’ll be sent an email confirmation of your order shortly after completing your online checkout. Please note that this is only confirmation that we have received your order. Our contract with you is not formed until we despatch your order. If you placed an order by phone you’ll be advised of your order confirmation number at the end of your call. Please keep a record of this number as it will help us deal with any future enquiries you may have as quickly as possible. Please note that after we have received your order your card issuer needs to complete their checks. They may subsequently decline your payment and we will have to cancel the order. If this does happen, we will contact you by email and you should contact your card issuer for more details.

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2. Why has my order been cancelled due to payment issues?


There are a number of reasons why payment issues may result in an order being cancelled. In the first instance, these can include not having enough credit or being declined as part of a fraud check. Please contact your card issuer for more information.

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3. How do I see a history of my orders?


When you’re signed into your Clothing at Tesco online account click on the My account link. This will allow you to review any of your online orders with Tesco as well as update your account details.

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4. Can I amend or cancel my order?


Unfortunately you cannot amend an order once it has been confirmed or cancel an order after the checkout stage (please see our Returns policy).

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5. Can I change my address once I’ve placed my order?


In order to meet our delivery promises, it’s not possible to amend your order once you’ve checked out. However, if you want to change your address for future orders, just visit the My account area where you can amend your billing or delivery address.

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Deliveries and store location



1. What are the delivery options?


Standard delivery is a two to five day service, see full details on our Delivery information page. The delivery options available for each product are shown on the ‘Delivery’ tab which is displayed on every product details page.

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2. How are my items delivered?


We may use a variety of delivery methods, depending on the speed with which you wish to receive your parcel. For more information on delivery arrangements and prices see Delivery information.

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3. Can I reserve for pick up in store?


Currently you cannot reserve products to pick up in store.

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4. Which postcodes have slower delivery?


We do ship to the Scottish Highlands & Islands, Scilly Isles, Isle of Man and Northern Ireland but delivery can take slightly longer. Full delivery details are available on our Delivery information page. For details of postcodes with slower delivery please click here. Unfortunately, we do not deliver to the Channel Islands & BFPO addresses. We may restrict other postcodes at our discretion and we will advise you of this before your purchase

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5. Where in the UK will Clothing at Tesco not deliver?


Unfortunately, we do not deliver to BFPO addresses and the Channel Islands; we may restrict other postcodes at our discretion and we will advise you of this before your purchase. Please note that we do ship to Northern Ireland, Highlands & selected Islands, but delivery can take slightly longer. Full delivery details are available on Delivery information page.

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6. Do you offer international delivery?


Unfortunately, we do not offer international delivery at this time.

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7. Can I order from an international location?


Yes. You can place an order from outside the UK, but the order must be delivered to a UK delivery address.

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8. Do you deliver to BFPO addresses?


Unfortunately, at this time we do not deliver to BFPO addresses.

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9. Will you deliver to businesses?


Yes, Clothing at Tesco will certainly deliver to business addresses. However, our products are for personal use only and we are not responsible for any loss a business may encounter having used them. Please be aware, delivery times may be outside usual working hours.

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10. Can I send different products from the same order to different addresses?


Unfortunately not. When you place an order, all items will be delivered to a single address. To send items to two different addresses, you will need to place two separate orders.

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11. Where’s my order?


We’ll keep you informed on the progress of your order by email and on the website. To find out the latest status of your order online, please visit My account , and click on ‘My order history’ Please note that our Customer Service Team does not have a more specific time of arrival for any parcels. We’ll keep you informed of any changes to the status of your Clothing at Tesco order either via email or by phone. Therefore, please ensure your contact details are up to date on your Clothing at Tesco account so we can contact you as quickly as possible. Please note that deliveries to some postcodes, eg,delivery to Highlands & Islands, Scottish Islands, Scilly Isles, Isle of Man and Northern Ireland can take slightly longer than normal and, unfortunately, we do not deliver to BFPO addresses and the Channel Islands Please see full details of our Delivery information.

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12. My Clothing at Tesco delivery is late.


We try our very best to inform our customers of any potential delay as soon as possible. Please allow five working days from ordering. Occasionally delays can happen, which are often beyond our control. If this means your order cannot be delivered on the confirmed delivery date, we’ll contact you as soon as we know of any delay. To find out the latest status of your order online please visit ‘My account ’, and click on ‘My order history’ and ensure you have not received any further correspondence from us on the progress of your order.

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13. My Clothing at Tesco order has items missing.


We’re really sorry if there are items missing from your Clothing at Tesco order. If you’ve ordered a lot of items, please note that these may come in two separate deliveries. We’ll send you an email as soon as possible if there are any items that will be missing from your order, and advise on your order summary note those items we were unable to deliver
If there are items missing from your order and we have not told you about these, please contact Customer Services on 08450 755 000 and we will do all we can to rectify the situation.

Opening times are:

8am to 11pm Monday to Friday
8am to 8pm on Saturday
10am to 6pm on Sunday

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14. I’ve received the wrong item in my order.

We are really sorry that you have received the wrong item in your order, please contact our Customer Service Centre on 08450 755 000 and we will do all we can to rectify the situation.

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15. What if the product I’ve received appears to be different from the description?


We select images that we hope most accurately reflect the colour and shape of products along side the product specification, but, depending on your screen resolution, or the manufacture that supplies the product, there may be small variations in colour, such as a slightly lighter shade between the actual product and how it appears when viewed on the website.

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16. I haven’t heard from the courier.


Unless there is a problem with your delivery you will not receive any contact from the courier after you have placed the order. However you can see the status or your order by visiting My account and clicking on My order history.

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17. What happens if I'm not in to receive my delivery?


When placing an order on the website, please leave a delivery note comment at the bottom of your order summary page. We will try to leave the item with a neighbour or in a secure place and drop a card through the door to let you know where we've left it. However, if we can't deliver the item, the card will indicate we called. We will normally deliver again on the next working day, but if this is not convenient you will need to call the number on the card to arrange an alternative delivery day.

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18. Who can sign for delivery?


If required, anyone in the household may sign for deliveries from Clothing at Tesco.

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19. Where’s my local clothing store?


Simply visit our Store Locator where you can select to view your nearest clothing store

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Terms and Conditions


1. What are Distance Selling Regulations and my rights?


Under UK Distance Selling regulations you have a number of legal (‘statutory’) rights. One of these is the right to cancel your order and receive a full refund. Your statutory cancellation right (or ‘cooling-off’ period) lasts for seven working days from the day after you receive your order. You are required to take reasonable care of the product whilst it is in your possession and, therefore, should you wish to return an item we request that you return the undamaged product with the original and undamaged packaging. You must also include all parts of the item(s) ordered, including free gifts, etc. Tesco extends your statutory ‘cooling-off’ period to 28 days, provided the item is undamaged, unused, and returned in its original condition. There are some products that are excluded from the Tesco 28 day Returns policy and those items cannot be returned unless they are faulty. Pease see Returns policy for more details on these items. This does not affect your statutory ‘cooling-off’ period. For more detailed information regarding your rights as a customer, please see www.consumerdirect.giv.uk. Please note that we cannot be held responsible for the content of external websites.
Please visit Clothing at Tesco for more information.
Please visit Tesco General Terms and Conditions for more information.

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2. What is your security policy?


At Tesco we take online security very seriously and our systems are protected to the highest standards. When you enter a secure site, your web browser will go into secure mode. You can check that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen. "Secure mode" means that all of your details are encrypted so your card details cannot be viewed by anyone else on the internet. We accept orders only from Web browsers that permit communication through Secure Socket Layers (SSL) technology; for example Versions 3.0 or higher of Internet Explorer and versions 3.02 or higher of Netscape. This technology prevents you from inadvertently revealing personal details using an unsecured connection. For Technical Help using our website, please see the relevant section on http://www.tesco.com/technicalhelp

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3. Clothing at Tesco Privacy Statement


Tesco is committed to protecting your privacy. If you give us permission, we will use your information to provide and personalise our service. We will access the information recorded through the use of your Clubcard to help us improve our service to you and to make our communications more relevant. We will never pass your personal data to anyone else, except for Tesco Group companies, any successors in title to our business and suppliers that process data on our behalf both in the UK and abroad. We may use your information to send you offers and news about Tesco products and services or those from other companies that we think may be of interest to you, or we may contact you for market research. If you would prefer not to hear from us, or if you would like further information, please see online at www.tesco.com/clothing, call Customer Services on 08450 755 000, or write to: Data Protection Officer, Tesco Stores Limited, Corporate & Legal Affairs, New Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL. Clothing at Tesco is owned and operated by Tesco Stores Limited, Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL.
Company registration No. 519500, VAT no. GB22043083

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Returns and refunds



If any of our products fall below the high standards that you expect or you change your mind, you can simply return the item with its original packaging to us within 28 days for a full refund. When trying on items please make sure that take reasonable care to not mark or damage the product. When trying on items such as underwear and swimming costumes please do so over your own underwear. Except for faulty items, we only accept returns of items that are in the same physical condition as they were supplied. Your statutory rights are not affected. Our refund does not affect your legal statutory rights. More information about our Returns policy and our full Terms and Conditions are set out at www.tesco.com/clothing/terms&conditions.

1. How do I return an item?


Returning by post
Step 1 – Fill out the returns reason code overleaf on the order summary. Please ensure that if your product is damaged or faulty you indicate this clearly with the reason codes.
Step 2 – Repack the item along with the order summary back in its original packaging. We need the order summary to process your return.
Step 3 – Over sticker your address label with the Tesco Clothing returns label found on the bottom left of your order summary.
Step 4 – Securely reseal the original packaging using the remaining adhesive strip
Step 5 – Simply drop it in the post.

Returning to store


Alternatively, you could return your item to the nearest Tesco Superstore or Extra that has a clothing department with presentation of the order summary. You can visit www.tesco.com/storelocator to locate the nearest store with a clothing department. Please check the option to search for a store with a clothing range when entering your postcode.

Please note: Items marked with a * can only be returned to the PO Box address on the returns label.
For full Terms and Conditions please click here.
See full details on returning Clothing at Tesco products.

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2. Is there a charge for returning an item?


No matter how many items you return, you would only ever pay a £2 contribution that will be debited from your refund upon receipt of your items. This does not affect your statutory rights.

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3. Will you refund my delivery charge?


If you return your whole order within seven working days because you change your mind or if you return your order because products were faulty we will give you a full refund including the delivery charge.

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4. What if my item is damaged or faulty?


If you receive a damaged or faulty item, please select the appropriate return reason code on your order summary note and send it back to us for a refund or exchange of the same product. If after 28 days your product develops a fault, please call customer services on 08450 755 000.

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5. Are there any products I cannot return?


Any products that you would like to return must be in the same physical state as when they were purchased. You must also have taken reasonable care of the product when trying it on.

For example items such as underwear or swimming costumes must be tried on over other clothes. All returned items will be inspected in our warehouse. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them then unfortunately you will not be eligible for a refund. Your legal statutory rights are not affected. For more information regarding returns of faulty items, please see our refund policy.

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6. How do I exchange a product?


We will be happy to exchange a damaged or faulty item for the same product; unfortunately we do not accept exchanges for any other reason. Please see our refund policy for details on obtaining a full refund. In any case your refund will be given within 30 days of cancellation.

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7. How long will it take to receive a refund?


It will usually take three to five business days from the date of us receiving your item back at the warehouse for the refund to appear in your account. Please note: The parcel can take up to seven working days to be returned to our warehouse. In any case, for cancellations made within seven working days your refund will be provided within 30 days from the date of cancellation.

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Further details on how to return products, please see our Returns policy.

Technical Help



1. Are there any known issues with certain Internet browsers?


To use the Clothing at Tesco site, you will need any of the following browsers enabled:

• Internet Explorer 7.0
• Internet Explorer 6.0 sp2
• Mozilla Firefox 3.0
• Mozilla Firefox 2.0
• Opera 9.5
• Safari 3.2
• Mozilla Firefox 3.0
• Opera 9.5

You will also need your browser to be enabled to use both JavaScript and cookies.

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2. What are ‘cookies’ and how do you use them?


Like many other websites, we use cookies on our site. Cookies can help a website to personalise your visit. A cookie is a text only string of information that a website transfers to the cookie file on the browser on your computer's hard disk so that the website can, amongst other things, remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. You can set your browser to prevent cookies but this will severely limit the functionality we can provide you on your visits to our site.

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