Accessibility

F&F accessibility statement

Information about the Tesco Clothing site, how to change the way it looks and handy tips for people using screen readers.

Where to start

At the top of every page you will find a menu listing all the main sections on the site; this should give you a good idea of what is available from F&F. You can access all categories, and their subsections, from any page on the site.

Search Tips

A search box appears at the top of every page. To get the best out of it, we suggest you use keywords, rather than natural language. It is also a good idea to try to refine your search by being as specific as you can. Just typing "shirt" will produce a great many results; however, if you type "long-sleeved white cotton shirt" you will be more likely to find what you are looking for. Some people may find it easier to select items by category, type or fashion label, which can be done using the menu system.

How the site is built for accessibility

Standards

This site has been approved to WCAG 2.0 platform level A, of the W£C Web Content Accessibility guidelines. This means the site meets the basic standards for web accessibility. We are, however, unable to guarantee that all areas of the site are fully accessible. At the same time, we are committed to making the site as easy to navigate as possible to all customers. Should you meet with a serious accessibility barrier, please contact us and we will do our best to help.

Layout

1. The site uses Cascading Style Sheets (CSS) to control all of the presentation and layout. Tables are only used for data presentation.
2. As a result screen reader users can use the screen reader's navigation key to get around the site. If you are listening to the site, menus are grouped together in a more logical fashion.
3. Content headings highlight sections of text.
4. All sentences are short with the meaning at the beginning.
5. Links use meaningful text.
6. Forms can be navigated using the tab key.
7. Site content has been written and formatted to make it as accessible as possible. For example: images have equivalent alternative text.
8. Search forms can be clearly read by a screen reader and information submitted via the keyboard.
9. At the top of the page is a link allowing users to skip the menus and go straight to the page content. This is particularly useful for screen readers.

Tips for screen readers

Information about navigating this site for people using screen reading software.

How the site is organised

The F&F site is divided into eight sections:

The main categories begin with branded labels followed by inspirational ideas. This is followed by a full list of the types of clothing available within each category, with offers such as "clearance" listed near the end.

Every page includes "site navigation". This includes a link back to the homepage, site tools links (e.g. Basket, Checkout, My Account) and links to the main six sections.

The structure of a page

1. Underneath the site navigation, each page is split into three columns.
2. The left-hand column contains section-specific navigation. These are links to content pages within that section.
3. The column in the centre contains the content of the page. This is where you'll find the text of the page you've browsed to.
4. The right-hand column contains material which relates to the subsite.

The way this is presented will vary according to the type of screen reader being used. JAWS users will hear the links and site navigation listed first, followed by site content.

Navigating the site

Although specific access keys are not used on this site, you should be able to use regular navigation keys such as space bar or enter to find your way around the site.

If you wish to go directly to the content of the page, you can do this by using the “skip content” link at the top; alternatively your screen reader may allow you to navigate by heading, frame or link.

Reading the content

The page content is immediately after the primary and section navigation links. Once you have reached the page you want, you can just let your screenreader read from the top. You can also select a list of links using screen readers such as JAWS. All links can be located using the keyboard and screen reader.

Searching the site

The search area is not section-sensitive - all content within the F&F site will be searched. If you are on the F&F homepage it will contain a label that says 'SearchBox', an edit box for you to enter the words you want to search for, and a ‘Confirm’ button.

Images

All images which convey meaningful information have alt text which describes the content of the picture.

Accessibility Barriers

Despite our on-going efforts not all areas of the Tesco.com website and related sites are fully accessible. As part of our commitment to making the visitor experience consistent for all we will continue to work on improving our website, in the meantime should you experience any difficulties please contact us explaining the problems you encountered.

Contact Details

As with everything we do, we welcome customer feedback. If you do have any comments about the website please do contact us using the following email address: online@tesco.co.uk