Contact us

You'll find answers to our most frequently asked questions on our help page including:

  • How to shop with F&F
  • Managing your order
  • Delivery options
  • International delivery
  • Refunds and returns
  • Technical help
  • Useful links

If you can't find the answer to your query on our help page please feel free to contact Customer Services.

By phone

If you have an urgent issue regarding a current order, please contact us on: 0800 323 4070 or mobile 0330 123 4070

Opening times for the Customer Services Centre:

  • Monday to Friday - 8am to 11pm
  • Saturday - 8am to 8pm
  • Sunday - 10am to 6pm

By email

To contact us by email, please click here

Please note, for international queries, our customer service team is English-speaking and can currently only respond to emails in English.