Contact Us

You'll find answers to our most frequently asked questions on our help page including:

If you can't find the answer to your query on our help page please feel free to contact Customer Services.

By phone:

If you have an urgent issue regarding a current order, please contact us on: 0800 323 4070 or mobile 0330 123 4070

Christmas and New Year opening times for the Customer Services Centre:

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
15/12/14 16/12/14 17/12/14 18/12/14 19/12/14 20/12/14 21/12/14
08:00 - 23:00 08:00 - 23:00 08:00 - 23:00 08:00 - 23:00 08:00 - 23:00 08:00 - 20:00 10:00 - 18:00
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
22/12/14 23/12/14 24/12/14 25/12/14 26/12/14 27/12/14 28/12/14
08:00 - 23:00 08:00 - 23:00 08:00 - 18:00 CLOSED 10:00 - 18:00 08:00 - 20:00 10:00 - 18:00
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
29/12/14 30/12/14 31/12/14 01/01/15 02/01/15 03/01/15 04/01/15
08:00 - 23:00 08:00 - 23:00 08:00 - 18:00 10:00 - 18:00 08:00 - 23:00 08:00 - 20:00 10:00 - 18:00

Opening times for the Customer Services Centre from 5th January 2015:

  • Monday to Friday - 8am to 11pm
  • Saturday - 8am to 8pm
  • Sunday - 10am to 6pm

By email:

To contact us by email, please click here

Please note, for international queries, our customer service team is English-speaking and can currently only respond to emails in English.