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Back To School Clubcard Boost

Back To School Clubcard Boost

You can exchange every £5 of your Clubcard vouchers for £10 Boost tokens to spend on F&F School online.

How do I boost?

  1. Click 'Boost now' - this will launch the Tesco Clubcard Boost website in a new window
  2. Enter the quantity of Clubcard vouchers you would like to boost, then click 'Add to basket'
  3. Click 'Clubcard checkout' to complete
  4. You will receive two emails: one confirming your order number, the other providing your Boost token code/s
  5. Shop F-F.com and enter your Boost token code/s at checkout
Boost now

Every £5 worth of Clubcard vouchers can be 'Boosted' into a £10 Boost token code. Qualifying £10 off when you spend £10 or more in one transaction with F&F online. Clubcard Boost can be used in conjunction with other offers. Always enter any promotional codes that you have before boost ecoupon codes at the online checkout. You will then have an accurate basket value, for you to enter the correct amount of boost tokens. Enter Boost token code at online checkout. Excludes delivery charges that may apply. Your Clubcard Vouchers can be Boosted until 23:59 GMT Sunday 13th September 2015 and your F&F Boost token code/s must be used by 23:59 GMT Sunday 13th September 2015. Redeemable only once. Valid only on our UK site, www.clothingattesco.com.

Frequently Asked Questions

How do I use my Boost tokens at F-F.com?

After you have followed the 5 steps above to exchange your Clubcard vouchers for Boost tokens, simply add items to your bag as normal and click to checkout.

Once you're in the checkout, underneath the delivery address section there is a button labelled 'Use Promo Code'.

Click the button to access the promo code page and follow the instructions carefully to enter the Boost token code/s you received in the second email.

Please enter your Clubcard Boost token code/s after any other promotional codes to ensure the correct discount is applied.

Why will I receive two emails after I boost my vouchers?

You will receive two emails: The first email confirming that you have boosted your Clubcard vouchers and the second email providing your Boost token code/s to spend online at F&F.

Please ensure you enter your Boost token codes in the checkout; entering your order number from the first email will not work.

How do refunds work if I boost my vouchers?

  • By credit or debit card - we'll refund your money back onto the same payment card. Refunds normally take three to five working days (but may take up to 14 days) to show in your account from when we receive the item(s) back.
  • By Boost - We'll refund you with online (store) credit for half the value of the item (the original Clubcard voucher value). This is applied to your F&F account for you to use on a future order.
  • By part credit or debit card/part Boost - We'll refund you two separate refunds. In the first, we'll refund your money back onto the same payment card. In the second, we'll refund you for half the value of the item (the original Clubcard voucher value). The refunds normally take three to five working days (but may take up to 14 days) to show in your account from when we receive the item(s) back.

My Clubcard Boost code is not working, what should I do?

Your order value should be at least the value of the Boost Tokens (after any discounts have been applied and excluding delivery charges); otherwise the code will not work.

Also, please check that the eCoupon you are using is a Clubcard Boost Token and not a standard Clubcard voucher, and that it is for F&F online only. The code may also not work if you copy and paste it, so please try typing it in exactly as it is shown on the eCoupon. The F&F Boost token will begin with CCB followed by a mixture of numbers and letters.

If you require more advice or assistance on this, please contact our customer services team on 0800 323 4070, who will be happy to help.

Are Clubcard Boost Tokens valid for delivery charges?

No, as with all promotions, delivery is extra.

Can I use these Tokens for my Uniform Embroidery service clothing?

Yes, you can use your Clubcard Boost Tokens with the Uniform Embroidery service.

If I boost my Clubcard vouchers for Clubcard Boost tokens, how long will they be valid for?

Clubcard vouchers can be 'Boosted' for Clubcard Boost tokens between; 09:00 GMT Monday 20th July 2015 and 23:59 GMT Sunday 13th September 2015. Boost Tokens must be used by 23:59 GMT Sunday 13th September 2015.

I boosted the wrong type of voucher, what can be done?

We are sorry, but unfortunately once a voucher has been boosted this cannot be changed. Please spend your voucher in the chosen area by 23:59 GMT Sunday 13th September 2015 before it expires.

I forgot to enter my Tokens and want to cancel my order?

Unfortunately it is not possible to cancel your order once payment has been taken. However, you can place a new order using the unused Boost codes by 23:59 GMT Sunday 13th September 2015 and return the original order for a refund if you wish to.

My order has gone missing, what are my options?

We apologise for this inconvenience. Please call us on 0800 323 4070 and provide customer services with your order number, so they can then try to locate your parcel for you. Alternatively, you can track your order online via your account.

The promotion ended before I used my Boost token. Can I still use it against purchases now?

Clubcard Boost token for F&F online clothing must be used by 23:59 GMT Sunday 13th September 2015.

Item(s) I ordered using a Clubcard Boost Token are missing/lost from my order. How can I ensure I receive them?

If this has happened, we will provide you with a replacement where possible for the items that did not arrive. If the item(s) are out of stock, please refer to the FAQs about what happens if an item is out of stock.

I am not satisfied with my order, how do I return it?

We are sorry to hear this. You can make a return in line with our existing Returns and Refunds Policy. For more information view our Returns and Refunds FAQs.

Where can I find out more about Clubcard Boost?

For more details please click here to visit our Clubcard site.