Contact Us

You'll find answers to our most frequently asked questions on our help page including:

• How to shop with F&F
• Managing your order
• Delivery options
• International delivery
• Refunds and returns
• Technical help
• Useful links

If you can't find the answer to your query on our help page please feel free to contact Customer Services.

By phone:

If you have an urgent issue regarding a current order, please contact us on: 08450 755 000

Opening times for the Customer Services Centre are:
Monday to Friday - 8am to 11pm
Saturday - 8am to 8pm
Sunday - 10am to 6pm

By email:

To contact us by email, please click here

Please note, for international queries, our customer service team is English-speaking and can currently only respond to emails in English.