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We hope you'll find our website easy to use but, just in case you have any questions, here's everything you need to know about shopping with F&F.
When you visit F&F you'll see a link near the top of the page that says Sign in | Register. Click on that link and you'll be asked to enter and confirm your email address. We'll then ask you to tell us your name, address and your Tesco Clubcard number. (If you don't have a Clubcard, don't worry - you can pick up a temporary card in store and get in touch with our Clubcard helpline online or by phone and we'll register this for you.) We'll send you a confirmation email to the email address you signed up with soon after you've completed your details.
There are lots of ways to search and move around the F&F site and find the items you need.
You can use the search box and type in keywords that match your product, like 'red dress' or 'pyjamas', or a brand, like 'F&F' . Some words will give you a lot of matches so to produce more helpful list of products it can be helpful to add in an extra or two, like 'black silk dress' instead of just 'dress'.
You can go to the F&F homepage and pick the category or type of products you're interested in, like 'Womens'. You can either click on that heading or hover over the link for a drop-down menu appears with more specific categories, like 'Dresses'. Once you've chosen your category have a look at the menu on the left-hand side of the page, where you can select products by price, brand and so on.
If you know an item's style reference number type it into the search bar at the top left of the page and you'll go straight to the page you want. You'll find the style reference number on our clothing tags and on our leaflets and posters.Back to top
Don't worry, if you've forgotten your password - we can send you a reminder. Just click on the Forgotten Your Password box on the Sign in | Register page and we'll send you your registered password within a couple of minutes.Back to top
We're sorry that you've been locked out of your account; you may have entered an incorrect password too many times. Just call 0800 323 4070 and our team will be happy to re-set your account.Back to top
It's easy to edit your personal details. Just click on My account and you can change your contact details, preferences, Clubcard number and other information.Back to top
Tesco.com is committed to providing a website that is accessible to the widest possible audience. Take a look at our Accessibility information to find out how to change how the site looks and for tips for people using screen readers.Back to top
You'll find the biggest range of F&F on the website, plus internet exclusives and brands that you won't find in our stores. Our value and basic ranges, like underwear sets, are also available in some Tesco stores. Just click on Store Locator to find your nearest Tesco store that sells clothing.
Yes! You can collect your order from more than 680 stores for free. Simply choose 'Click+Collect' from the list of delivery options before 3pm and pick up your item from 4pm the next day. If you place your order after 3pm it will be available 2 days afterwards. Click here for a list of participating stores. You can see full details on our Delivery information page.
We update our website as soon as possible when item comes back into stock. We're sorry but our Customer Service Teams don't hold information on stock.Back to top
We're constantly updating our website with fantastic new items, so we're not able to print a catalogue at this time. Why not sign up to our emails and be the first to hear about new items and great deals from F&F?Back to top
You can pay with MasterCard, Visa, Maestro or American Express. If you've already paid for an item and we can't deliver it for any reason, we'll give you a full refund - take a look at our refund policy for all the details. For your extra protection when shopping online, F&F uses 3D secure, the Verified by Visa (VbV) security programme from Visa, and also the SecureCode system from Mastercard. VbV and SecureCode let you create your own personal password to use as an extra security measure for any online Visa or Mastercard payments you make.Back to top
3D Secure stands for 3 Domain Secure. It's a new technical standard developed by Visa and MasterCard and it's designed to prevent online credit card fraud. If you've registered for Verified by Visa or MasterCard SecureCode, you'll need to enter your password to validate your identity whenever you make a purchase. Please check www.visa.com or www.mastercard.com/uk for more detail or phone your bank for more help and information.Back to top
We'll make a standard initial security check and then reserve your full order payment within 5 or 10 minutes. These reserved funds are then charged from your account when we send out your order.
If there are any problems with payment there may be a delay processing your order. If we're unable to process payment successfully your order may be cancelled but we'll always call or email you to let you know this has happened.Back to top
If you are having any payment problems with using Verified by Visa or MasterCard SecureCode, please contact your card issuer direct for more information.Back to top
To request a VAT receipt for claiming back business expenses, sign in to My Account and click on Request a VAT receipt from your account homepage. The VAT receipt will normally take up to 14 days to arrive, usually be email.
You'll receive an order summary note with your order which can be used for any correspondence with F&F.Back to top
You can earn Clubcard points when you shop with F&F. To register your Clubcard or change your Clubcard details, just sign in to your account and click on 'Edit your profile'. It's important to use a valid UK or Ireland Clubcard number when you enter your details on your F&F account, otherwise we won't be able to offer you Clubcard points or promotions.
Unfortunately, you cannot redeem your Clubcard vouchers on the F&F website, however for customers in the UK you can use eCoupons, Clothing Clubcard online coupons that appear in your Clubcard statement. For help or if you have any questions, call the Clubcard rewards helpline on 0800 011 3039. For more information on Tesco Clubcard and full terms please visit http://www.tesco.com/clubcard or call our dedicated Clubcard number on 0800 59 16 88.
The Clubcard helpline is open 9am to 8pm Monday to Friday and 9am to 5pm on Saturday.Back to top
Unfortunately, we're unable to add eCoupons/Clubcard Coupons to your order after it has been submitted. However, you can still use your eCoupon/Clubcard coupon on your next order, provided the expiry date is still valid.
For more information on Tesco Clubcard and full terms please visit http://www.tesco.com/clubcard or call our dedicated Clubcard number on 0800 59 16 88.
The Clubcard helpline is open 9am to 8pm Monday to Friday and 9am to 5pm on Saturday.
If you are in the UK or Ireland and have used an eCoupon or Clubcard coupon as part of an extra points promotion, your points will show up on your next statement. All other promotional savings should show up on your order confirmation. If you don't see your savings on your order confirmation, please contact our Customer Services team on 0800 323 4070. They'll be happy to help.
Opening times for the Customer Services Centre:
We'll send you an email to confirm we've received your order shortly after you complete your online checkout. Please note that this is only confirmation that we have received your order. Our contract with you doesn't start until we despatch your order. If you place an order by phone, you'll be given an order confirmation number at the end of your call. Please keep a note of this number as it will help us deal as quickly as possible with any future enquiries you may have.
After we have received your order, your card issuer will make their checks. If they decline your payment we will have to cancel your order and we will contact you by email to let you know. You will need to contact your card issuer for more details.Back to top
There are a number of reasons why payment issues may result in an order being cancelled. It might be that you do not have enough credit or payment is declined as part of a fraud check. Please contact your card issuer for more information.Back to top
When you're signed into your F&F online account click on the My account link. This will allow you to review any of your online orders with Tesco as well as update your account details.
We're sorry but it's not possible for you to change an order once it has been confirmed. You also cannot cancel an order after the checkout stage (please take a look at our Returns policy for more details).
This not affect your statutory rights.Back to top
In order to meet our delivery promises, it's not possible to amend your order once you've checked out. However, if you want to change your address for future orders, just visit the My account area where you can amend your billing or delivery address.Back to top
Yes. We can now deliver to over 60 international destinations. For full details, including shipping costs, delivery times and our delivery destinations, view our International Delivery FAQs page.
When you visit F&F, click on the 'Sign in | Register' link near the top of the page. Click 'Register' in the New Customer section, enter your email address and then click 'Enter a non-UK address'. You can then follow the instructions to complete the form.
You can also set international delivery and billing addresses in the checkout by using the 'change address' buttons and following the instructions given.
Yes, there are some branded items as well as embroidered schoolwear that cannot be sold to customers outside of the UK.
Look out for information on the product detail pages regarding international availability.
Unfortunately, an order cannot be amended once it has been confirmed or cancelled after the checkout stage. However, we do offer a local returns policy internationally, so that you can return any unwanted items.
There may be import duty or local taxes charged for deliveries made outside of the European Union as our products are sold on a DDU (Delivery Duty unpaid) basis. Unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary by country. For any queries you may have, we recommend that you contact your local customs office.
International returns can only be sent back to us at your own cost and cannot be returned to any Tesco store outside the UK. However, we are able to process local returns (see below for more information).
You have 28 days from receipt of the order, to return any unwanted or unsuitable items to us for a refund. To return an item locally, simply visit our returns portal and follow the instructions given. You'll need access to a printer to complete this process. You should then follow the information provided via email. Please note, we may not be able to process your return without the returns form enclosed, so please don't forget to put this in. Click here for more information on how to return an item from outside of the UK.
Don't worry, if you can't find your order summary page click on the below link, print the form and fill in all the relevant details. Don't forget to include your order number as we need your details to process any return (you'll find this in your account).
If your computer does not open this PDF document automatically, you may need to download Adobe Reader.
Of course - if you can't find the answer to your query on our help page, please feel free to contact F&F Customer Services. Please note though, that the team is English-speaking and can currently only respond to emails in English.
We have three delivery options, so you're sure to find one that suits you.
For full details see our Delivery information page.
All our items are delivered direct to your door between 7am and 8pm, Monday to Saturday. We use a number of delivery services to make sure you get your items in the time you want them. For full details, please see Delivery information.
Yes, you can choose to collect your order from over 680 stores for free. Simply choose 'Collect from store' from the available delivery options, place your order before 3pm and pick up your item(s) from 4pm the next day. If you place your order after 3pm it will be available 2 days from placing your order (e.g. an order placed at 4pm on Monday would be available to pick up in store after 4pm on Wednesday). Click here for a list of participating stores. See full details on our Delivery information page.
Delivery to some postcodes and outlying areas in the UK may take slightly longer if you use Standard delivery, and two business days if you choose Next Day delivery. Full delivery details are available on our Delivery Information page.Back to top
Unfortunately, we do not deliver to PO Boxes and BFPO addresses; we may restrict other postcodes at our discretion and we will advise you of this before your purchase.
Full delivery details are available on our Delivery information page.
Unfortunately, at this time we do not deliver to BFPO addresses.
Yes, we will certainly deliver to business addresses. However, our products are for personal use only and we are not responsible for any loss a business may encounter having used them. Please be aware, delivery times may be outside usual working hours.
Unfortunately not. When you place an order, all items will be delivered to a single address. To send items to two different addresses, you will need to place two separate orders.
We'll keep you informed on the progress of your order by email and on the website. To find out the latest status of your order online, please visit My account , and click on 'My order history' Please note that our Customer Service Team does not have a more specific time of arrival for any parcels.
Please note that deliveries to some postcodes can take slightly longer than normal, full delivery details are available on Delivery Information page.
Please allow up to 5 days for your order to arrive if using Standard delivery. Occasionally delays can happen, which may be beyond our control, but we will always contact you as soon as we know of any delay. To track your order online, go to 'My account' and click on 'My order history'. You may find a message from us about the progress of your order.Back to top
We're really sorry if there are items missing from your order. If you've ordered a lot of items, please note that these may come in two separate deliveries. We'll send you an email as soon as possible if there are any items that will be missing from your order, and advise on your order summary note those items we were unable to deliver.
If there are items missing from your order and we have not told you about these, please contact Customer Services on 0800 323 4070 and we will do all we can to rectify the situation.
Opening times for the Customer Services Centre:
We are really sorry that you have received the wrong item in your order, please contact our Customer Service Centre on 0800 323 4070 and we will do all we can to rectify the situation.
We select images that we hope most accurately reflect the colour and shape of products along side the product specification, but, depending on your screen resolution, or the manufacture that supplies the product, there may be small variations in colour, such as a slightly lighter shade between the actual product and how it appears when viewed on the website.
Unless there is a problem with your delivery you will not receive any contact from the courier after you have placed the order. However you can see the status or your order by visiting My Account and clicking on My Order History.
If you'd like us to leave your delivery with a neighbour or in a secure place, just let us know when you place your order - you can tell us in the delivery comment box at the bottom of your order summary page. We'll drop a card through the door to let you know where we've left your parcel.
If you're not in when we arrive with your delivery, we'll leave a card to tell you we've called. We will normally deliver again the next working day. If this isn't convenient for you, just call the number on the card and we'll arrange an alternative delivery day.
If required, anyone in the household may sign for clothing deliveries from Tesco.
Simply visit our Store Locator where you can select to view your nearest clothing storeBack to top
Under UK Distance Selling regulations you have a number of legal ('statutory') rights. One of these is the right to cancel your order and receive a full refund.
Your statutory cancellation right (or 'cooling-off' period) lasts for seven working days from the day after you receive your order. You are required to take reasonable care of the product whilst it is in your possession.
Tesco extends your statutory 'cooling-off' period to 28 days. We ask that you look after the product whilst it's in your possession and that when you return the product to us, you also let us have all the original packaging, tags, labels and accessories.
There are some products that are excluded from the 28 day ’cooling-off’ period and those items cannot be returned unless they are faulty. Pease see our Returns and Refunds Policy for more details on these items.
For more detailed information regarding your rights as a customer, please see https://www.adviceguide.org.uk/. Please note that we cannot be held responsible for the content of external websites.
Please visit Tesco General Terms and Conditions for more information.
At Tesco we take online security very seriously and our systems are protected to the highest standards.
When you enter a secure site, your web browser will go into secure mode. You can check that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen.
"Secure mode" means that all of your details are encrypted so your card details cannot be viewed by anyone else on the internet.
We accept orders only from Web browsers that permit communication through Secure Socket Layers (SSL) technology; for example Versions 3.0 or higher of Internet Explorer and versions 3.02 or higher of Netscape. This technology prevents you from inadvertently revealing personal details using an unsecured connection.
For Technical Help using our website, please see the relevant section on technical help
See our Privacy and Cookies Policy here for details about how Tesco may use information we collect about you, as well as your rights over any personal information we hold about you.
If you change your mind about buying an item, simply return it in its original packaging within 28 days for a full refund. When trying on items please take reasonable care not to mark or damage them. Items such as underwear and swimming costumes must be tried on over your own underwear. Except for faulty items, we only accept returns of items that are in the same physical condition as they were supplied. Your statutory rights are not affected.
If you receive a damaged or faulty item, or your item develops a fault within 30 days of receipt of your order, please select the appropriate return reason code on your order summary note and send it back to us within 30 days of receiving your order for a refund or exchange of the same product. If after 30 days your product develops a fault, please call customer services on 0800 323 4070.
Step 1: You'll have received an order summary page with your purchase. Please fill out the reason for your return on the order summary. If the item is damaged or faulty, be sure to let us know clearly.
Step 2: Unpeel the returns label and stick it over the original address label on the packaging.
Step 3: Repack the item with the order summary in the original packaging. We need the order summary to process your return.
Step 4: Securely seal the parcel using the remaining adhesive strip on the original packaging. If your box or bag is damaged and can't be reused please pack your items securely in alternative packaging.
Step 5: Postage is free, so you can just drop the parcel in the post. However it's a good idea to keep proof of postage. Items returned without proof of postage are sent at your own risk.
Don't worry, if you can't find your order summary page click on the below link, print the form and fill in all the relevant details. If you ordered and received your item(s) outside of the UK please see How do I return my international order?
Don't forget to include your order number as we need your details to process any returns, you'll find this in your account.
Please note if you use the incorrect returns label for international returns, a recharge may be applicable.
Step 1: Click on www.tesco.com/storelocator to find your closest Tesco store.
Step 2: Take the item to the store along with the order summary that came with your purchase.
You can choose to return your parcel using our Collection Service from as little as £2.78.
Step 1: Simply visit https://www.hermesparcelreturn.co.uk/. You'll require a printer to print the return labels. If you do not have access to a printer, you can choose to return your items to store or by post.
Step 2: Enter your associated email address or parcel barcode. Select the courier collection option and your chosen date of collection. Our courier, Hermes, will collect your parcel on your agreed date between 8am and 7pm Monday to Saturday.
Step 3: If for any reason you will not be in that day you can arrange for collection from an alternative address, or you can leave the parcel in a safe location for the courier to collect at your own risk. You will need to specify the safe location at time of arranging the collection online.
If you want to track your return parcel back to us, simply visit https://www.hermesparcelreturn.co.uk, enter your tracking number and follow the progress of your parcel back to our returns centre.Back to top
We'll refund your money in the same way you paid for your product.
If your item was purchased at an offer price, your refund will be based on that promotional price. Any Clubcard points earned on a returned item will be deducted from your account.
Please also note that if you bought your items as part of a promotion, we'll always give you a refund that matches the amount you paid for the item unless:
For UK customers, we supply a freepost return address label with your order, so there is no charge for returning an item. This does not affect your statutory rights.
We will give you a full refund, including the delivery charge, if you return your whole order within 7 days because you change your mind, or if you return your order because items were faulty.
If you receive a damaged or faulty item, or if your item develops a fault within 30 days of receipt of your order, please select the appropriate return reason code on your order summary note and send it back to us within 30 days of receiving your order for a refund or exchange of the same product. If after 30 days your product develops a fault, please call customer services on 0800 323 4070.
Any products that you would like to return must be in the same physical state as when they were purchased. You must also have taken reasonable care of the product when trying it on.
For example items such as underwear or swimming costumes must be tried on over other clothes. All returned items will be inspected in our warehouse. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them then unfortunately you will not be eligible for a refund. Your legal statutory rights are not affected. For more information regarding returns of faulty items, please see our refund policy.Back to top
We will be happy to exchange a damaged or faulty item for the same product; unfortunately we do not accept exchanges for any other reason. Please see our refund policy for details on how to receive a full refund. Refunds will be given within 30 days of the item's return.
To use the F&F site, you will need any of the following browsers enabled:
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. See our Privacy and Cookies Policy here for more information about cookies and how we use them.Back to top