International delivery is no longer available
Frequently asked questions
Why are you no longer offering International Delivery?
After looking carefully at our delivery services, we have taken the decision to end International Delivery on the F&F website. It was not sustainable to continue with International Delivery while offering the level of service that you expect.
Will my international addresses remain in my address book?
Yes, but you will not be able to select a non-UK address as your delivery address during checkout.
Will I have to re-register on the website?
No, you can still sign into the website as usual, and you can continue to use your international billing address.
Where can I have my F&F order delivered?
You can have your order delivered to a UK address, or to a UK Tesco store for collection.
I have an e-coupon code that I forgot to use before the cut-off date. Will I still be able to use this?
Yes, as long as the code is in date and your order meets the e-coupon terms and conditions, you should be able to use this. You won’t, however, be able to choose International Delivery.
Will I still be able to use an international billing address?
Yes, you can continue to use an international billing address, but delivery is to UK addresses only.
It is over 28 days since I received my purchase and it’s faulty. What should I do?
Please contact our customer services team who will be happy to help.
Can I earn Clubcard points on the website?
Customers in the UK and Ireland will be able to collect Clubcard points when they shop at F&F online.
Can I still access my online account?
Yes, your account will remain the same; however, you will not be able to select delivery to an international address.
How do I contact the customer service centre?
You can call us on 0800 323 4070 (landline) or 0330 123 4070 (mobile), or email firstname.lastname@example.org.
What are the opening hours of the customer service centre?
The customer service centre is open:
- Monday - Friday 8am - 11pm
- Saturday 8am - 8pm
- Sunday 10am - 6pm