F&F Terms & Conditions

Please read these Product Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Tesco makes items available to you via F&F. Please note these Product Terms and Conditions will not apply in the Republic of Ireland or Poland as purchases within these countries may only be made via the ROI and Poland websites.

Purchases are also subject to General Terms & Conditions, please click here for these.

1. Descriptions, prices and product information

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on Tesco.com ("F&F Site"). If there is anything which you do not understand, or if you wish to obtain further information, please contact Customer Services on 0800 323 4070.

Every effort is made to ensure that prices shown for the items are correct when the item is added onto the F&F Site. The price offered in respect of an item on the F&F Site may differ from the price offered at the same time in Tesco stores. We are under no obligation to honour any in-store price or promotion in the event that it differs from those on the F&F Site.

If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our Refund Policy in section 8 below.

The price of an item does not include the delivery charge, which will depend on the delivery method you choose and your country of residence. The rate applicable for the delivery charge will be calculated at the date you place your order. For more information on delivery arrangements, including international deliveries see our Delivery Information.

2. Availability

We try to ensure that we always stock the full product range. If an item is out of stock it will be removed from the F&F Site. If you order by phone you will be told if the item is in stock. If for any other reason beyond our reasonable control we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.

3. Bulk buy policy

To ensure availability of all our products, customers may be limited to a maximum number of items.

4. Payment and acceptance

If you buy an item on the phone or online you will be charged for an item at the time your order is despatched. You cannot amend or cancel your order (but please see our cancellation policy in section 7 below).

Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually despatch an item to you, at which point a contract will be made between us. At any point up until then we may decline to supply an item to you. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid for that item in accordance with our Refund Policy in section 8 below.

Where items are despatched separately, our acceptance of the order in respect of each item takes place when that item is despatched.

5. UK Delivery

UK Delivery will be made to the address specified when you complete the order. Please note we only deliver to addresses within the UK and Isle of Man, for details of our international offer, see our International Delivery information. We do not deliver to BFPO and Channel Islands addresses. We may block postcodes at our discretion for security purposes, we will advise you of this when entering your postcode into your account.

Our standard UK delivery is a 2 - 5 day service (excluding weekends and bank holidays). Deliveries to the Scottish Highlands and Islands, the Scilly Isles, the Isle of Man and Northern Ireland may take slightly longer. However, we will try to despatch your order from our warehouse on the same day you place it.

UK Next Day delivery costs £5 and applies to orders placed before 3pm. Saturday orders should be delivered on Monday. Deliveries to the outlying areas specified above should take 2 business days.

Within the UK, Click & Collect is a free next day service for orders placed before 3pm (Sunday to Friday). Your order will be ready for collection from your chosen store from 4pm the next day. Orders placed after 3pm will be available for collection from 4pm 2 days after the order was placed. If you place your order before 3pm on a Saturday you can expect it to be ready for you to collect from 4pm on Monday. If you place your order after 3pm on a Saturday your order should be ready for collection from 4pm on Tuesday.

Please note that we are unable to provide a next day service for stores in Northern Ireland and outlying areas. Please allow 48 hours from placing your order.

Your order will be available for collection from your chosen store for 14 days. You will need to bring your order confirmation email as well as the payment card you used to collect your order.

Also within the UK School Embroidery items may take up to 14 days. Whilst we make every effort to deliver all your items within 30 days of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting an item to you within that time.

For all UK deliveries we always aim to deliver our orders on time. Unfortunately there can be occasions where an unavoidable situation will mean this cannot happen and we will always endeavour to call you to let you know if there is a problem. Ownership of an item will not pass to you until we have delivered it, either directly or by leaving it in a safe place or with a neighbour - see below. Once an item is delivered, risk of damage to or loss of the item passes to you.

The cost of standard UK delivery is £3.95, school embroidery delivery is also £3.95. Next Day UK delivery costs £5.00. You pay only one delivery charge per order, regardless of the number of deliveries that may be necessary. Mixed embroidery and non-embroidery orders still attract only one delivery charge, according to the desired speed of delivery. All items are delivered to the address specified in the order between 7am and 8pm, Mondays to Saturdays only. Our couriers will attempt to deliver the package to you at your door, however, if you are out and want your parcel left in a specific location please use our delivery instructions on the checkout page. Our couriers will make every effort to ensure that your parcel is left in a safe and secure place and a card will be left indicating where the parcel can be found. If we were unable to deliver your order for any reason, please contact the number on the card to rearrange delivery. Once we have delivered your parcel we will automatically update the order status on our website.

We will keep you informed of the progress of your order by e-mail and on our website. To find out the latest status of your order online please visit 'My account', click on 'My order history' and ensure you have not received any further correspondence from us on the progress of your order.

6. International Delivery

Delivery to the EU:

The provisions in this section 6 only apply if you are a customer purchasing product to a delivery address outside of the UK and in the EU (where Tesco International Internet Retailing Ltd ("TIIR") is the seller). These terms and conditions will not apply to the Republic of Ireland or Poland as purchases within these countries may only be made via the ROI and Poland websites.

If you are a customer purchasing products for delivery outside of the UK and in the EU, you will not only be transacting with TIIR for the sale and purchase of the products, but you will also be entering into a separate contract with the carrier, DPD Limited ("Carrier"), for the collection, export and delivery of the product ("Carrier Services").

Should you prefer to make your own arrangements to collect, export and deliver the products, please contact our customer services team before placing an order.

By placing an order without contacting our customer services to make your own arrangements to collect, export and deliver the products, you agree to the Carrier providing the Carrier Services on your behalf. Your contract with the Carrier is subject to the Carrier's standard terms and conditions (which you can view here). You agree that Carrier may act as your direct representative on any export and/or import declaration (or the direct representative of the person you have asked Carrier to deliver the product to).

Where you contract with Carrier, TIIR will make the product available for collection and TIIR's contract with you for the sale and purchase of the product will be formed when the product is made available for collection. Ownership of the products will also pass to you when the product is made available for collection to the Carrier in the UK.

The cost of the Carrier Services is as specified on our website. TIIR will pass the amounts that you pay for Carrier Services through to the Carrier.

You will be charged in pounds sterling. Your bank or credit card provider will determine the exchange rate you are charged and may also impose additional charges, which will be your responsibility. The price of the product includes UK VAT (where this is chargeable).

You are responsible for any import duties and taxes. You are also responsible for ensuring that any product you order complies with your local import regulations and local law and regulations.

Delivery will be made to the address specified when you complete the order.

Please note that product will only be sold to customers with delivery addresses specified within the International Delivery page.

Delivery times for international orders will vary according to destination. Carrier is responsible for delivery and will make every effort to deliver your product within 30 days of the date of order. Carrier is also responsible for any customer service issues that relate to delivery, however, we will work with the Carrier to resolve any issues if your delivery is late or fails to arrive.

A signature will be required at delivery. By placing an order you are authorising Carrier to accept signature from another person on your behalf if you need to sign for a product and you are not present at the time of delivery.

Any contract with us or Carrier will be concluded in English and will be subject to English law.

Carrier is an independent company registered in England.

Delivery outside of the EU:

The provisions in this section only apply if you are a customer purchasing product to a delivery address outside of the UK and the EU. If this is the case, these provisions will apply instead of the provisions in section 5 above.

Should you prefer to make your own arrangements to collect, export and deliver the products, please contact our customer services team before placing an order.

Your contract with us is formed in the UK. Ownership of and risk in the products will pass to you when the product is delivered to the address specified when you complete the order.

You will be charged in pounds sterling. Your bank or credit card provider will determine the exchange rate you are charged and may also impose additional charges, which will be your responsibility.

You are responsible for any import duties and taxes. You are also responsible for ensuring that any product you order complies with your local import regulations and local law and regulations.

Delivery will be made to the address specified when you complete the order.

Please note that product will only be sold to customers with delivery addresses specified within the International Delivery page.

Delivery times for international orders will vary according to destination. We are responsible for delivery and will make every effort to deliver your product within 30 days of the date of order.

A signature will be required at delivery. By placing an order you are authorising us to accept signature from another person on your behalf if you need to sign for a product and you are not present at the time of delivery.

7. Returns & refunds

For details of our returns and refunds policy please click here.

8. Payments

You can pay by American Express, Mastercard, Visa credit card and Maestro debit card. We unfortunately cannot accept any other type of card, e.g. Visa Electron.

For use of Tesco Gift Card, Clubcard vouchers and eCoupons please see section 9 below. Your credit/debit card details will be encrypted by the F&F Site to minimise the possibility of unauthorised access or disclosure.

Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order we will contact you by email (or by telephone if you have not given us an email address).

9. Free gifts and promotional items; use of Gift Cards, Clubcard vouchers and eCoupons

Free gifts and promotional items that are given away in conjunction with a purchase may be despatched to you separately and delivery times may vary.

If you change your mind and return your item under the returns policy in section 8 above you must also return any free gift or promotional item associated with the promotion and received by you as a result of that order.

We accept F&F eCoupons, subject to the General Terms & Conditions of Tesco.com and any other specific conditions notified to you on the issue of such eCoupons. eCoupons can only be used on the F&F Site.

^£10 off when you spend £50 or more in one transaction. Enter code WINTERWARDROBE at online checkout. Excludes delivery charges that may apply. Offer ends 23:59 GMT Tuesday 4th November 2014. Cannot be used in conjunction with any other offer. Redeemable only once.

We do not accept Clubcard vouchers, Tesco Gift Cards and Tesco money cards.

If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our products are for personal use only and our liability shall not in any event include business losses such as lost data, lost profits or business interruption.

This paragraph 12 shall not limit or affect our liability resulting from any products sold being found to be unsafe or if something we do negligently causes death or personal injury.

Our liability to you in connection with any order will not exceed the total price charged for the items.

10. Customer Services

If you have any queries, please contact us.

F&F is owned and operated by Tesco Stores Limited, trading as F&F, a company registered in England whose registered office is at:

Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL
Company Registration No. 519500
VAT No. GB220 4302 31
Last Updated: 28/08/09

Related Guides

General Terms & Conditions
Privacy and Cookies Policy
Delivery Information
Refund Policy
International Delivery