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Delivery Information

Black Friday delivery update

We're expecting to be particularly busy over the Black Friday weekend.

So if you order between Thursday 26th November and Friday 4th December inclusive and choose Click+Collect delivery, please allow three to five days for your order to arrive in your chosen store. As always, you will receive an email and a text message when your parcel is ready to collect, so please check that we have your correct contact details. Next Day delivery will be unavailable from Thursday 26th and Monday 30th November.

Christmas delivery update

Don't miss our last order dates. Make sure your gifts arrive by 24th December, in time for Christmas. UK mainland only

Standard Delivery - order by 12 noon GMT on Thursday 17th December
Next Day Delivery - order by 3pm GMT on Tuesday 22nd December
Click+Collect - order by 3pm GMT on Tuesday 22nd December

Delivery Options

UK Standard Delivery: £3.95

Standard UK delivery is £3.95 or free when you spend £50 or more (after all other promotional discounts have been applied). Most orders will be delivered in 2-5 days, although some areas may be slightly longer; see here for details.

UK Next Day Delivery: £5.00

For when you don't want to wait! Order before 3pm (Sunday to Friday) and we'll do our best to deliver it the next day. Saturday orders should be delivered any time on Monday. We're sorry but we're unable to offer a next day delivery service for our stores in Northern Ireland and some other outlying UK postcodes. We're sorry but we can't deliver on Bank Holidays.

If you select UK Next Day delivery we will send you a text message to confirm the delivery day.

UK Click+Collect : Free

Don't want to wait in for a delivery? With Click+Collect, you can pick up your order from your chosen store — and if you order before 3pm, you could collect it the next day.

If you order online before 3pm Sunday to Friday, your order will be ready for collection from 4pm the next day. Orders placed before 3pm on a Saturday will be available for collection from 4pm on Monday. Please note that deliveries to stores in Northern Ireland and some outlying areas may take longer.

We will hold your order for collection at your chosen store for 14 days. When you come to collect your items, you will need to bring your order confirmation and payment card with you.

Please note that the Click+Collect service is not available for School Embroidery orders.

Click here for a list of Click+Collect stores

International Delivery

We are now able to offer customers in over 60 international destinations the opportunity to order and buy clothing online; for full details including shipping costs, delivery times and to see the latest delivery destinations, see our International Delivery information.

What if I order Uniform Embroidery?

Our embroidered items are embroidered to order, so we deliver them separately from non-embroidered items to keep things simple. Embroidered products may take up to 14 days to arrive, but delivery is just £2 - and if you spend over £15 on embroidered items we'll deliver your order for free. Please note that Click+Collect delivery to store is not available for school uniform embroidery items. If you use Click+Collect for non-embroidered items in a basket with embroidered items, you'll still incur the £2 uniform embroidery delivery charge - or spend £15 on embroidered product to take advantage of free delivery.

How will my items be delivered?

All our items are delivered direct to your door between 7am and 8pm, Monday to Saturday.

What if I'm not in to receive the delivery?

Our couriers will try to deliver your parcel to you at your door. If you'd like us to leave your delivery with a neighbour or in a secure place, just let us know when you place your order - you can tell us in the delivery comment box at the bottom of your order summary page. We'll drop a card through the door to let you know where we've left your parcel.

If you're not in when we arrive with your delivery, we'll leave a card to tell you we've called. We will normally deliver again the next working day. If this isn't convenient for you, just call the number on the card and we'll arrange an alternative delivery day.

Once we have delivered your parcel we will automatically update your order status on your account. To track your order online, go to 'My account' and click on 'My order history'.

If you select UK Next Day delivery we will send you a text message to confirm the delivery day and estimated delivery time.

Is there anywhere you don't deliver to in the UK?

Click here for full details of all delivery areas and timing.

Unfortunately, we do not deliver to PO Boxes and BFPO addresses; we may restrict other postcodes at our discretion and we will advise you of this before your purchase.

Delivery Delays:

We always aim to deliver your order on the day you want. Unfortunately, there are times when an unavoidable situation means this can't happen. We promise we'll always attempt to contact you to let you know if there's a problem.

If you have any other concerns about deliveries please call our Customer Services Team on 0800 323 4070.

Delivery Details:

Our UK Standard and UK Next Day delivery options are available to all UK postcodes with the exception of those listed below:

Postcodes Area Clothing Standard Delivery Clothing Next Day Delivery
AB Aberdeenshire / Moray
May take longer than our normal service
Not currently available
BTNorthern Ireland
HS1-9Outer Hebrides
KA28Little Cumbrae
KW15-17Orkney Islands
PA34Lorn & Island
PA42-49Isle of Islay
PA60Isle of Jura
PA61Isle of Colonsay
PA62-75Isle of Mull
PA76 6SPIsle of Iona
PA77Isle of Tiree
PA78Isle of Coll
PH42-44Eigg / Rum / Canna
TR21 – 25Truro
ZE1-3Shetland Islands
Scilly Isles
Isle of Man
Channel Islands
BFPO (British Forces Posted Overseas)
Not currently available